Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since we carry international brands, we include a conversion chart for US, EU, and UK sizing to ensure you find the most comfortable fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and free of wear; we recommend trying your shoes on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer professional shoe fittings?
Yes, while our online store provides detailed descriptions, you can visit any of our physical Comfort One Shoes locations for a professional digital foot scan and personalized fitting.
Are your shoes genuine leather?
We curate high-quality footwear from premium brands. Most of our collection features genuine leather and suede, though we also offer high-performance synthetic materials for specific orthopedic or vegan needs.
Can I use my own orthotics with your shoes?
Many of our styles feature removable footbeds specifically designed to accommodate custom orthotics. Look for the 'Orthotic Friendly' tag in the product descriptions.